UTS academic appeal: result review steps and deadlines

Start with a result review

If you think a UTS result is wrong, the first step is a review of the result by your subject coordinator. Email your subject coordinator within 5 working days of receiving a result for an assessment task or your overall results for the subject. Use the Request a review of result template (PDF) for that email. The 5 working days run from receiving the result, so keep the email or message that shows the date.

A result review is limited to administrative or procedural irregularities. The examples in the pages we read are: no Subject Information was provided in Canvas; assessment requirements were changed in an unreasonable way; due regard was not paid to an approved special consideration application; there was an error in the calculation of the final subject result; or alleged discrimination, prejudice or bias from any person involved in determining the final subject result. In your email, explain how your situation fits one of these grounds.

Submit the appeal in the right place

If you are dissatisfied with the subject coordinator's final decision, you can appeal to a Responsible Academic Officer. Submit that appeal within 5 working days of receiving the subject coordinator's outcome. The clock starts when you receive the outcome.

1. Read the subject coordinator's email and note the date you received it.
2. Prepare your appeal for Ask UTS Enquiry in My Student Portal, under the category 'Exams/Assessments/Results'.
3. Attach the original Request a review of result form you sent to the subject coordinator.
4. Attach the full email trail between you and the subject coordinator, including all emails back and forth and the subject coordinator's final decision.
5. Attach a statement outlining why you are dissatisfied with the subject coordinator's outcome and your reasons for appealing.
6. If you attach more than one file, name the files clearly so UTS can process the appeal more quickly.

Keep the paperwork clean

For the RAO appeal, the pages we read require the statement and attachments listed above. They do not set out a separate evidence checklist. If you are unsure what to include, ask the UTS Students' Association, listed under Free help, and read your own letter and the university's page for your situation.

General practical steps are to keep copies of what you submit and to check that the email trail is complete. Use the emails and documents you already have. Do not change documents or create records of past events. If you rely on evidence, it must be true evidence.

If the appeal goes the wrong way

After the Responsible Academic Officer's decision, if you believe you have not been treated fairly and equitably, you may complain to the Student Complaints Resolution Office (SCRO). A complaint is not a substitute for the appeal. SCRO does not oversee academic judgment in the awarding of assessments or grades. You should only submit a complaint about your results if you have already followed the available appeal processes and received final outcomes, and you believe you were not treated fairly or equitably throughout the process.

The official pages we read do not state a time limit for making a complaint to SCRO. Confirm the time limit with SCRO before you rely on it. You can talk to the UTS Students' Association, listed under Free help.